Cancellation & Refund Policy
At betorapp, we strive to offer a seamless experience for all users. However, we understand that sometimes you may need to cancel your participation or request a refund. Below are the terms and conditions regarding cancellations and refunds.
1. Cancellations by Users
Before Contest Starts: You can cancel your entry into any contest before it begins, as long as it's within the cancellation window displayed on the contest page. Upon cancellation, the entry fee will be credited back to your account.
After Contest Starts: Once a contest has started, cancellations are not allowed, and entry fees are non-refundable since the results depend on live player performance.
2. Cancellations by betorapp
Low Participation: If a contest does not meet the required number of participants, betorapp reserves the right to cancel it. In such cases, all entry fees will be refunded to participants.
Technical Issues: In case of technical problems, server interruptions, or unforeseen events, betorapp may cancel a contest and refund participants.
Rule Violations: If a contest is canceled due to rule violations or breaches of our Fair Play Guidelines, those responsible may lose their eligibility for a refund.
3. Refund Policy
Eligible Refunds: Refunds may be issued under the following circumstances:
- The contest is canceled by betorapp.
- You cancel your entry before the contest starts.
- An error occurs in billing or payment processing.
Refund Process: Refunds will be credited to your betorapp account balance, which can be used for future contests or withdrawn following our withdrawal policy.
Non-Refundable Situations: Refunds will not be provided in the following cases:
- Disqualification due to rule violations.
- Losses caused by in-game player performance.
- Refund requests submitted after the contest has started or ended.
4. Withdrawing Account Balance
Requesting a Withdrawal: You may request to withdraw your account balance at any time, provided you meet the platform’s minimum withdrawal amount.
Processing Time: Withdrawal requests are generally processed within 3-5 business days.
Fees: A small processing fee may apply to withdrawals, which will be displayed during the withdrawal process.
5. How to Request a Cancellation or Refund
Contact Support: To request a cancellation or refund, please contact our support team at [your contact email]. Include your account details, contest information, and the reason for your request.
Review Process: Our support team will review your request and respond within 24-48 hours.
6. Policy Updates
betorapp reserves the right to modify this Cancellation & Refund Policy at any time. Any changes will be posted here, so we encourage you to review the policy regularly.
7. Contact Us
If you have any questions or concerns regarding this Cancellation & Refund Policy, feel free to contact us at [email protected].